January: OYO has recently announced an initiative equal partner policy (EPP) in order to strengthen trust and transparency among the market. OYO is constantly engaging with the owners in order to utilise the lockdown period well. They are taking recommendations and improving working ways to deliver quality service to all.
Under the EPP initiative, the hotel service providers have laid down 7 guidelines- communication, respect, availability, transparency, recognition, technology and togetherness. Following these, the company will create a collaborative ecosystem with its owners for improving the business techniques and strategies.
The company in a statement quoted, “The equal partner policy (EPP) is one such initiative that will serve as a guiding principle to strengthen trust and increase transparency in the asset owner community. EPP includes a concerted approach for proposed policy changes impacting business operations, complete transparency, simplified and clear reconciliation statements, rewards and recognition as well as financial support made available to owners if required.”
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OYO India and South Asia CEO Rohit Kapoor said, “We have introduced several initiatives, most of which have come straight from them, to enable us to bounce back stronger and better. Our simplified reconciliation statements, tariff manager for pricing controls, easy no show policy, weekly payments have strengthened our relationship with owners over the last year. The programme is customised to our asset owners’ needs and takes into account the uniqueness each partner brings. Our owners are the backbone of our business and we are confident that we will continue delivering value to them with complete dedication as we drive OYO’s resurgence in 2021, which will also fuel the recovery of the hospitality industry”
